Hansen Information Technologies and Enigma Announce Partnership and Joint Solution

BURLINGTON, Mass.--(BUSINESS WIRE)--Enigma Inc., the leader in aftermarket service and support technology, today announced that the company has signed a formal teaming and distribution agreement with Hansen Information Technologies, the leading supplier of application software to help manage transportation industry and local government transit and rail operations. The two companies are offering a joint solution based on the Enigma InService EPC (electronic parts catalog) product and Hansen’s Spear 4i™ Enterprise Asset Management technology. The joint offering, which is specifically tailored for transit and rail operations, will be directly embedded in the Hansen kiosk maintenance application, providing up-to-date and accurate service information for engineering departments and service technicians. 

InService EPC operates seamlessly from within the Spear 4i maintenance application, allowing maintenance and materials personnel to find, view, select, and order required materials while in the work order form. It is designed to be used by people involved in maintenance, inventory, and purchasing activities, and has the ability to create a parts list to be used on material requests. It allows users to drill down into further detail from a digital image of a vehicle or equipment item or table of contents.

Enigma InService EPC integrated with Spear 4i enables service technicians to view parts and drawings as electronic images that include “hot spots,” allowing the user to select items in an image and automatically link to a parts catalog with inventory and procurement details. The combined solution also offers centralized access to maintenance procedures, hazardous material data sheets, training videos, collaboration, best practices, and the ability to order materials against a specific work order. By combining the maintenance management and planning capabilities of Hansen with the maintenance information delivery and execution technology offered by Enigma, transit and rail industry asset managers will realize higher levels of equipment uptime and lower operating costs.

“We are excited about this partnership and joint product, which will provide the transit and rail industry with a one-stop shop for maintenance planning, scheduling and asset tracking, as well as parts and service information. The end result will be increased equipment uptime, improved maintenance efficiencies and reduced parts mis-orders,” said Jonathan Yaron, CEO of Enigma.

“The combination of InService EPC and Hansen/Spear technology rounds out our product suite by offering a complete end-to-end maintenance solution,” said Peter Morris, Business Unit Director of Transit and Rail for Hansen. “Our customers are seeking this kind of versatility in a single, easy-to-use interface, and this product meets that demand,” added Morris.

About Hansen

Hansen Information Technologies is the leading supplier of application software to help manage the operations of government, as well as the leading supplier of asset and maintenance management solutions for the transportation and rail industry today. Hansen’s leading edge products aggregate citizen and business requests for services and business transactions, across the enterprise, offering multiple channels (i.e., web portal, kiosk, front counter, telephone, and email) of secured access to back-office functions.

Hansen supports over 450 governments, including state, city, county, and special districts, covering over 80 million people who conduct over 1.2 billion transactions a year. Additionally, Hansen’s Spear software operates in more than 50 transportation entities and is used to maintain more U.S. transportation sector assets than any other software product. Hansen’s international headquarters is located near Sacramento, California, and Hansen has additional offices in Auckland, London, Melbourne, Toronto, Perth, and Sydney. Worldwide, Hansen employs more than 250 dedicated professionals. For more information visit www.hansen.com

About Enigma

Enigma is the only software company delivering a product suite that improves the profitability of installing, operating and maintaining complex equipment. Enigma’s unique products integrate with product lifecycle management, supply chain management, enterprise resource planning and other enterprise applications, providing a dynamic encyclopedia of service, parts and diagnostic information that captures technicians’ expertise and manages an optimal service and support workflow. By turning service and support into business opportunity, Enigma maximizes customers’ profits through improved workforce productivity, parts logistics and equipment uptime. For more information visit www.enigma.com